Thanks for your response. Painful in the sense that I have literally had to call everyone in charge of the process at every single step to find out what to do next, and even after I have completed it (be it a test, or credentials or the online orientation), I had to wait about a week, then call back to find out what is going on. I was told I will get paid for the online orientation, but up till now, I have not been paid, and have no idea when I will get paid, or who to talk to about it. Everything has been online, so makes me skeptical now. Is this just particular to me or is it common? Should I just take it as one of those glitches, and believe they are good to work for? This is my first time working for agency...... I appreciate your response.