It has absolutely nothing to do with customer service. For a lot of these hospitals you can't walk in to even fill out an application. I have tried more than a couple of times and the question that I get is, "Do you have an appointment?" My response usually is, "No, but I would like to apply for a job and drop off my resume." They usually say well the best thing to do is apply online and if u would like to still submit my resume I can leave it at the front desk and we will give it to them. So alot of times you can't get to HR without an appointment.