TXHosp

I just want to warn anyone that is contemplating using Misys that you carefully review and reconsider. Our hospice has been using since 2005 and although I am not a decision maker I know that management is looking for a way to get out. From my perspective in the field, it is not user friendly in any way and I've been told that it was created for hospitals and home health originally which explains why it has that kind of feel to it. Although I'm not the one that calls support, I am told that those in our organization that do have to call support typically wait on hold, get bounced around and the company has an arrogance about them. They are an exceptionally large company and sometimes that can be appealing, but we have found it to not benefit our organization because they lack the concern for our individual needs due to their overall size...they probably won't care if they lose us as customers which is the vibe we have always received. We are a decent sized hospice with over 200 patient census, so I am surprised by their lack of support. Anyways, I saw this posting and thought it might benefit an organization to not make the mistake that we made.