WOW... thanks for you advice... I really appreciate it. =) I've really got a lot of things to practice!!! I'm only 22 yrs old by the way, just starting from this profession, it probably has an effect on my performance as well... The patient says that I lack eye contact... Which is true because I'm not used to speaking and looking at a person straight in the eye... I'm not comfortable with that... and i think I'm lack with the "small talks", because i feel like asking them personal questions is like invading on their privacy... don't get comfortable with those stuff... Got lot to learn...