mommynursof3

I'm glad to see someone else has questioned this, as it concerns me as well. I was laid off my last call center triage job from a hospital that provided free community triage services for the last 15 yrs. With the economy i can see our free service was the first to go to "cut the fat". I now work for a company like yours that has over 100 or so clients (insurance companies,Dr offices, military services), so the company is getting paid for our triage service and i can see that making a difference. But i wonder, as many unfortunate people lose their jobs... then their insurance benefits, which and lead to decrease calls from insurance covered callers... which means less Dr office visits as they prob will not be able to afford to pay .... this may mean less calls from these particular Dr offices as the office will prob not want to pay for pts no longer coming into the practice to be seen? I question a poss cut from Dr offices and insurance companies. I think that leaves medicare callers (elderly) and military callers, and these should remain stable, i hope. My company assured us that if anything, they have clients on hold right now that are wanting to come aboard for triage services, so they feel right now all is well. I don't wanna sound grim, but the future economy does look scary! Will it get to the point that the only stable nursing job is bedside nursing? Cuz from where i'm looking at things... it could get really tight for everyone. The pts will likely go to places like free or low cost clinics and ER for eval and tx if they lose jobs/benefits. Who will pay for them to get health advice/triage/preventative care by phone? Looking forward to what everyone else thinks. Maybe i am over reacting...

Interesting company. They have been in business for almost 20 yrs, but remote triage was started in 2004. They are canadian based, but have contracts through out all North America, so they need US nurses. It sounds like a small company, nice people. They do not do an hourly wage. Its more of a pay per call, but they will pay you a minimum of 4 calls per hour if volume is down. They also have a call bonus plan (ex, you get X amount of dollars for over 100 calls per pay period and so forth). I spoke to a couple of the remote nurses that work for them. They say they do not have a problem hitting their call goals every payperiod and they seem happy. The health insurance is expensive. I did not see a 401-k or retirement plan. They do supply you with a computer. The training is remote. They seem to be very open/flexible with what hrs you want to work, as long as you give a minimum of 20hrs per week. They of coorifice want the nurses to have tele triage experience. They do have a website you may want to check out.

Sunnee dee nurse First i want to say i completely understand what you are going through, as i am going through it too! In response to the post to look into Banner health.... the triage call center there has been around for 15 yrs until 11/12/08. I know this as i am one of the many nurses in the dept that got laid off as they decided to stop doing community triage calls. Its part of the cut backs they set in motion. And since you are in Arizona you know the kind of financial recession we are in. I too am looking to work remotely from home (see my post from a few day ago), but have some concerns i need to work out. I did a huge online search for remote triage positions. Most of them want you to train at their call center for a few wks to months. I can prob only do like 1-2wks away from my family! It sounds like that would be a stretch for you too. Fonemed told me my training would be 1-2 wks remote, kinda like a classroom approach on the phone/computer. I still have a lot to learn about this company, so will be glad to share more with you when i learn more. But as of now, i'm still looking.

I am interviewing with this company for remote triage position. They do a pay per call rate versus an hourly rate. The health benefits are expensive. Is this a common thing for remote positions? I have only worked in call centers, where i get hourly wage and pretty good benefits. It would be nice to log into work after kids are put to bed! They are flexible with hrs and schedules. Thx for any feedback!