For those in critical care or emergency, it may also be useful to note those sites that help when you have to inform a family member or friend that they need urgently to come to the hospital. Quite often I find that hospital websites don't have information to help a family member find nearby hotels or to provide the address or even driving directions. One that I have used is http://www.hotelsbyhospitals.com, as they have a page built for our local hospital and they allow the hospital to link our website directly to that page. It makes it easier for the nurses on duty that have to make the calls to just refer them to the customer care section of our website. I'd be interested in best practices for other hospitals of how they deal with this.