I have worked with psych patients for years. I have ONE permanent scar (my fault). There have been many "situations" at my facility. I believe in approach and technique (altough not always). All the employee's at my facility are CPI trained and that helps greatly when working with the mentally ill. Personal space plays a HUGE role. I 100% agree with keeping your self between the door and the patient/resident! We have had employee's get injured, and on occasion, I have to admit, it may have been the staff members fault. Be very aware of your surroundings!