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Norma

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  1. customer service versus patient care

    Norma posted a topic in Patient Safety Issues
    My hospital is adapting a customer service ethic and the patient care ethic no longer seems to fit. They are attempting to use the service philosophy of big corporate America-I don't like it!! I became a nurse to take care of sick people not to serve customers! Is anyone else dealing with this too? If so how are you coping with the change in attitude of your administation? Any help is appreciated.

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