nursing_problem

I agree with you mam. If only they know how much we do our best not to commit any mistake to our patients.

actually i brought the kid in our nursery to Ask for assistance. However, they went outrageous when they learned that the kid will be the only one to go inside and.without them. So i brought the kid back to er and inserted it myself. I actually believe tht sometimes having relatives who have attitude like that brings negative vibes. It may cause stress and pressure making you fail.more

hi guys. just want to ask how do you deal with relatives who demands nurses to make sure they can insert or start iv just once esp. in pediatric patients. we all know that we dont like failing an iv to any ptient but their are times that we have bad luck on starting one. The relatives kept on telling me that i dont know how or im not good at inserting an iv for failing once.i tried again and i succeeded. It bothered me how they yelled at me infront of other and told that i dont know how to insert an iv.

in the letter she stressed out that i committed breach on ptients confidentiality.. i dont know what she was really trying to point out.. whether the patiemt is hearing her Bp or other people in the er have also heard.it. she also told i was arrogant. well for me, during.that situation, the best thing to was just to ignore her and not say anything because it may juat aggraviate or worsen her issue.

Update: she already sent an email of her complaints to our chief nurse.. But our chief hasn't talked to me yet.. I hope she'll understand my actions the way you guys do..

to make it short, its about a relative who was complaining why i said the bp of the patient to my colleagues esp. our resident doctor louD as well as when she asked me what is the bp. she didnt inform hat she doesn't want the patient to hear the vital signs for it may cause stress to the patient. that is a big deal for her and threatened that she will file a formal complaint to my superiors.

Thanks.:)

thanks guys.. i feel enlightened from your comments.. i talked to our chief nurse this morning.. and she said that i shouldn't mind what that relative have said.. she just admit.her relatives.in our.hospital for treatment and just to find something to complain about. with your comments as well, i feel i can really feel i can defend my actions to that woman. i just thought if we nvr communicated the bp of pt to our resident doctor we will not be able to givw het patient proper treatment at once. another question..based from ur experience, does stress really make your bp that high?

And by the way, we are used in telling the doctor the VS of patients in a voice where everybody esp. The other er nurses are able to hear.

Definitely I'm not from US.. The patient was not really feeling well to give us any information so her sister,which is the closest relative, makes decisions for her. Upon arrival, the relative didn't inform us that she didn't want the patient to hear her BP. I understood that she doesn't want to cause any stress to her patient. It was only when she approached me and asked for the BP again that she informed me of what she wants. But she's already angry with us.

t just happened this morning. A formal complaint will be filed maybe tomorrow or days to come. I haven't spoke to my the hospital administrator or medical director yet and they haven't reprimanded me.. YET. As I spoke to my chief nurse and head nurse the way I look at it, they understood the situation I'm into. I've already handled ptients whose relative requested not to tell the BP to the patient. And as requested, I tell the relatives the latest VS and if ever the patient asks I just say its quite high or low but we will give medications for it and rechecked it again.A

Thinking of the situation makes me nervous more and think I really did something wrong like not apologizing and answering back. But my point was to explain since she asked if that's how we do it in ER. What makes me nervous more is they're going to write a formal complaint letter to the superiors of our hospital. I always thought the pateint/ relative will always be right in situations like this since plainly speaking, they are customers. I already have spoken with our ER head nurse and chief nurse.

The patient was wheeled in ER via stretcher. Normally we get the data of the patient and her vital signs. After obtaining data, our resident doctor did his history taking. While doing it in the bedside of the patient, I told him the BP of his patient was 200/100. While transferring the data of the patient in an admitting chart, a relative went to me and asked for the BP of the patient. I told her in my usual voice that the patients BP is 200/100. She began to complain I'm a bit vulgar in saying the patients vital signs. She told me it may cause stress to her patient and cause elevated BP. So I told her ok, kowing inside me next time we will not divulge it in front of the patient. However, she get my name and have it written in a piece of paper. Unfortunately, one of my colleagues did not know the precaution that relative gave regarding the BP. Upon rechecking he told our resident doctor the lateat BP which was 190/110 which make the relative angrier. She told us is that the way we do it in ER? What if our Bp is high and hearing it doesn't it make it more elevated.. I told her that's the way we do it and communicate with the resident doctors in er and the nurse who rechecked it didn't know her precaution. After awhile, a co staff in the hospital told me, the relative told her If I was her daughter she would spank me. Is that how the nurses are in our hospital and we don't have etiquette. At the same time, she also told my co- ER staff that they will make certain actions regarding what I did in ER. She also told my colleague that I didn't apologize and answered back to her.I'm quite nervous of the possible things that may happen. Our chief nurse knows that relative for her manners. During previous hospitalization, our chief nurse started intravenous infusion to the granddaughter of the said relative. Since being a grandmother who doesn't want her relative getting hurt , she demands for the sharp shooter. One of the er nurse told her that our chief nurse is the sharp shooter in our hospital. She said to our chief nurse "so what if you're the chief nurse?"What do you think of my situation? My friends and I can't help but be sad because we were just doing our job. If certain precautions were told from the moment they brought in that patient, we will do it the way they want. But apparently, the relative just informed me after the second time I told the BP of her patient.

i know i haven't experienced a lot yet and my comment won't weigh much. but reading your entry is an envy for me. You find your job like a routine already and how I wish I could be one in the future. Consider yourself lucky coz here in our country we have nurses who experience 10: 1 ratio because of problems in gov't fund. We have no choice but deal with it coz we need experience so we can apply to other countries for a greener pasture. Maybe God is just waiting for the right time to give you the position you've been applying for. Just pray..! :)

Just take what she told you as a challenge and accept it. Think of it as a drive for you to make a smart care plan for your patient. Just knowing that you did your best is already enough. In case she finds your work still not good enough, don't be disappointed. just listen to what she'll tell you and who knows it might help you in the future. AND don't ever follow her footstep of being unprofessional. you can give comments to your students/ colleagues in a more positive way. :)