We require our nurses to initiate one 5 minute visit for 2 family members as soon as the patient is adequately settled and the nurse is ready. It is just a few minutes for the family to see and touch the patient and know for themselves that the patient is really okay. The patients often worry that the family is being kept informed, and often wish to see their families too. This short visit is comforting for all of them. We do our best to keep everything private by pulling curtains etc. We run anywhere from 40 to 70 case a day. It takes a little effort. But the results are positive. We have a much less anxious waiting area, and fewer angry families, who feel that they are being ignored.