Firefly RN

My hospital is trying to obtain magnate status. They have hired the Studor Group as a consultant. At the same time another consultant is teaching us relationship based care. Some of the things they have us doing are wonderful, but the projects as a whole leave us with odd feelings. It feels like a game we are being forced to play. They are trying to improve patient satisfactions scores by scripting everything that we do. It all feels very fake. To increase patient satisfaction scores, patients must give us an "Excellent" rating. If they use any other word except "Excellent" our satisfaction scores drop. We are taught to throw the word around throughout our daily routines. It almost seems like we are brainwashing the patients. We do things like hourly rounding when you ask the patient the 3 P's. Do they need something for pain. Do they need pottied or positioned? It all sounds good on paper, but I'm not sure it really gets done. There are numerous other scripted things that they have us doing. We recently started our Primary Care Nursing project. It does not seem to be working very well. They just keep telling us "it works, because other hospitals are doing it." Is anyone else familiar with these concepts and is it really working in other hospitals.