Stepping in and helping is huge. It doesn't need to be big things, but letting them know you notice makes a big difference. One of the comments made in my last 360 appraisal was that I passed trays and answered bells (I think I did each two or three times in a year) but staff noticed and remembered. As a Director, it "isn't my job", but I believe quality care is all our job, and if I can elp I do