I know what you mean. Where I work I'm the only nurse on the unit with two aides for 30 residents. Most of the time I ignore the phone and so do the other nurses in the facility. During my med pass I not only answer the phone but handle anything else that comes up. It takes me forever to do a med pass. By the time I finish one it's time for the next one. The thing is----the med pass is the part of the job I like the least. I wish I could breeze through the med pass and get onto treatments, sit down for awhile at the desk to do paperwork, talk to residents, organize things and maybe----just maaaaybe get to supper!