caring worker

I have been a nurse for 9 years. I have been away from direct patient care for the last 5 years. For the last 4 months I have been in the LTC setting - 12 hour shifts on weekends. I beleive that it is imperative that I manitain an open line of communicaiton with the CNA's about the patient's; b/c with my charge nurse responsibilities of 45 residents as well as night shift supervisor responsibilities, the CNA's are my eyes and ears. About half of the CNA's are eager to complain about the nurses versus taking care of the patient's. Another 33 % of the CNA's will follow each other's lead in the staff -splitting process. Of course, that leaves only about 17% of the CNA staff that are participating in patient care in a manner that is healthy for the patient's and the team. I am very frustrated by this reality. Any thoughts on working as charge nurse and night nurse supervisor while overseeing CNA's that are more invested in complaining about the nurse (me); and quickly finishing their rounds so that they can sit at the desk- than meeting the resident's needs? Thanks!!