I have a friend who is attending this school. He studies so much that there is little time for extra stuff but if you have a specific question I would ask him. He goes down to Beckley which is where the school is every 3 weeks for on site stuff. He likes the program a lot. He says the faculty members work very hard to get the material across and are more than willing to spend extra time answering questions although many of these communications are by email and their web site. From the times on the emails the faculty members must never sleep. This is their second year of being open. Both classes are on campus every 3 weeks for 3-4 crammed packed days of lectures, simulation training, labs, testing, etc. Some lectures are on dvds so you can do much of the course day or night. He doesn't know why you haven't heard back from the school but he thinks they are down one faculty member and the others work extra long hours because they are so dedicated. The director works above and beyond what anyone would consider humane. Does this help?