Bill Baban

Hi everyone! I'm only 3 weeks into my charge nurse role and just today one of my night staff was shouted at by an angry family member before report and she cried. To begin with, the patient is terminally ill after an accidental perforation during a scope. The family was called to the ward and had been spoken as to what the plan was for the patient - which is Comfort Care /palliation - which means all antibiotics was stopped and vital signs monitoring was stopped as well as we werent gonna act on any abnormalities his vitals anymore - so mostly it just consists of nursing care and administration of palliative medications or analgesia. For the past 2 night shifts, my staff had noted rude behaviour from the patient's children - accusing us that we were treating the patient like an animal and that we werent't checking on him regularly. For the past 2 nightd they also complained that the nursed had not been checking his vital signs. So the nurse got the doctors doen to speak to the patient two nights in a row to explain to them what palliative care is but since it has happened twice already I have a feeling they don't seem to understand what is being told to them.... or rather they are just in denial that the patient is dying... or they're just nasty. I am coming into work today and I want to nip most of these in the bud? What should I do as charge nurse?