I’ve worked corrections 2+ years. I find the best approach for me is to not acknowledge the behavior at all. They will say whatever they will, and I will stay on task, whatever it is, redirecting the conversation back to point. For example, things said during med pass. They insert their rude comments, and I simply say, take your medication or I will mark refused. If they continue I say, “OK. Refused” and walk away. Period. After a few rounds of this, the inmates learn fairly quick that I can not be rattled. Corrections nursing is a different kind of nursing. You have to turn off everything you’ve learned about being nurturing. Do I care? Of course I do. Do they know this? Absolutely not. Like another poster said, they study you. All they have is time. They are bored, manipulative, some even malicious. So it’s up to you to put that barrier in place. And once you leave the block, everything that’s been said to you there must stay there. I don’t have conversations with these people. They are not my friends. I’m not rude per se. If they tell me good morning, I will respond in kind. But above that, we do not interact on a social type basis. If they want to tell me they have a rash at meg pass, clearly I can see they aren’t in distress and I direct them to put in a sick call. We discuss nothing. Set your rules in place and don’t break or bend them.