Hello, I read AN all the time. I’m a clerk in the ER (I mostly do bedside registration, co-pays, etc.) I really like the job and for me, I’m seeing all kinds of crazy stuff, meeting all kinds of...
Since I came in to discover we’ve had three resignations in one day (!), I think they’re getting hip to it. Lol. (Or I hope, at least) Part of my problem may be that I’m quite shy so I hadn’t...
I tried something different tonight. When I was approaching whatever area I was going to, I’d find the nurse and ask if it was OK to update them now. My script was “Hey ____ (their name), is it...
Rumor has it that management worked registration for a few hours during two whole shifts (!) on the computer on wheels and came up with that number. 6 patients per hour (10 minutes.) One of the...
I probably wasn’t clear. Our doctors select patients charts electronically which moves them into “treatment in progress” from "waiting to be seen/triage" after they meet them and sign onto their...
We’re permitted five minutes between patients to “correct errors.” So, I usually use this time to print out all the necessary documents (stickers, KASPER, privacy, consent) and verify the...
Regarding the consent/privacy forms. These were originally taken when we registered the patient in front. But it was determined that all the paperwork was "overwhelming" patients who needed to be seen...
All our triage clerks do is get the NAME, DOB and SSN and Chief Complaint. We’re not allowed to take anything but a drivers license or ID at the front window. A triage nurse calls the patient back....