I just received an email from CGFNS stating the same problem. I immediately went to my University's registrar to verify if they have received a letter either by post or e-mail but they told me that they haven't received any. I contacted CGFNS through their website telling them that my school didn't get any mail and asked them what are the steps I should take to address this problem. Im really frustrated because it took them more than a month before they notified me that they have received all my requirements and now this. May I please know from anyone who has encountered the same problem how were they able to resolve it?