This is interesting to hear, I guess people have different opinions. I was supposed to be in last year's co-hort but had to leave due to a medical reason, and I had to leave after the first class. Although I spent very little time with the professors and the administrators, but some more so than others becayse they followed me along through my medical withdrawal process, I didn't get the vibe that they were unhelpful. I do agree that some of us were anxious about the way the schedules were sent and things like that so maybe there is some truth in the coordination part, although it seems they are trying to improve that this year, but just wanted to share my experience, albeit it's small and short-lived compared to the girl you spoke to.