daun47

I've been a CNA for a few weeks and one resident gets under my skin so bad that I want to quit if they force me to work with her again. She's part of the biggest patient group on my unit (I don't know why they divide it unevenly but they do). I felt so bad for her today because she had a fall. She transfers and toilets herself every couple of hours independently but for some reason an hour into my shift she fell between her bed and her chair. As we sat with her, took vitals and called transport for the hospital she said it was my fault for not checking on her. But I couldn't have done anything to prevent her fall even if I had said hello to her earlier since she doesn't call us for her toileting. This is what gets to me: she's incredibly demanding, down to how the trash bag sits in her trash can (even after I explain that I'm taking that trash out when I leave), and assumes the worst of us. If she doesn't see me for four hours (she's one of 16 in my group, hadn't rung her light, AND has a hired sitter who comes to our facility just for her) she told the nurse and other CNAs that I was gone! When she came back after her fall she was so mean I couldn't handle it. She kept looking at her room and going "Damn. He really did nothing for six hours." I still don't know what I was supposed to have done. Make her bed? I didn't sit down for six hours. I was working with the other 15 residents. I keep trying to be assertive. Or be sweet. I redirect her to what she wants so she'll stop vaguely complaining about every little thing. She pisses everyone off that I've seen so far, CNAs, nurses, admins, her sitter. They all seem to just avoid her whenever possible but at this point I'm afraid I'll be baited into a shouting match and I'm just not that kind of person. I'm just starting out so I don't know if I should request to be scheduled away from her. Other CNAs tell me not to let it get to me and the main strategy I see with her is to get in and get out fast. She expects you to hang around and listen and do a hundred tiny things and arrange everything to her schedule. She isn't confused, she's rich and entitled and doesn't listen to reason. Has anyone had a patient or resident like this? How do I give her care without getting caught up in this fight? I really want to rise to this challenge but she says things that like, get to my core nerve. I'm trying so hard to be a good aide and I don't get it.