Kugrad2018

Thank you all! That's great advice. And to the commenter who mentioned corrections nursing, I almost went that route, so good to know. I'm lucky in that my hospital has a Bert team in the er at all times for patients who become physically aggressive. I'll still be certain to always stay aware though. It's just such a crazy world we live and in.

That's very true. The more I think about it, the more I think she's probably just really hard up for money and was probably trying to concentrate. It just kind of got into my head because she was super mean. Lol and it really got me thinking, wow, if she's being like this to a complete stranger over something this dumb I can only imagine how people are going to be when I cant give them any more pain relief or whatever else they were hoping for. Not to mention the mental health patients. I got into nursing because I really do want to help people but I really can't imagine dealing with people like that every day. Thank you though!

Emergent,RN. Yes, that was the situation. In my defense I was not in line, I had just walked into the store and was saying my goodbyes because I know that it is rude to be on the phone in line. But I can assure my "alright honey, love you. See you soon" was not all that loud and clearly almost over. I was just appalled that something so small could set someone off like that.

JKL33 thank you, great advice and I'm on my way to read the article!

Hi nurses, so, I recently graduated from my rn program and have accepted a job in the emergency department at my local hospital. Seeing as how I always had wonderful and interesting patients in nursing school, I've been very excited to start my new job. (Less than 10 days! Woohoo!) however, tonight while at a convenient store obtaining a powerball ticket I encountered the most unpleasant person I've ever come in contact with. I was getting off the phone with my husband when she started going off on me for bothering her while trying to fill out her ticket. Insulted me up and down called me names the whole nine yards, over nothing! And it got me thinking, if this person can attack me like this for no reason at all I can only imagine how it will be in the ED. So now, I'm doubting my ability to deal with those patients who are super mean and aggressive. My approach in school was to be as nice and understanding as possible to all the patients and for the most part, it worked, but now I'm doubting that approach and that I may be too sensitive. How have your experiences been? Are these people the majority or the few? Do you ever get used to it? TIA