I know it's frustrating for sure to see people use the ER as a primary care clinic. Of course, for the hospital, it's all revenue, one way or another, so they want customers--and happy ones at that. And I hear it a lot, you know, "Why didn't you go to your primary care doctor?" But of course, these days, a primary care doctor is almost useless in what they can do in their office, a lot of people don't have insurance, so they don't have a doctor, and even me, I have great insurance (Tricare Prime for retired family), and I have a doctor, but he's never in, they always tell me to go to urgent care or the er, so I only use the guy for prescription refills. But it is true, when non-emergent patients come to the ED, the bog down the ED staff and that can make it worse for people who really need it. But then, I'm only getting paid because we have a busy ER., so I guess I can only complain so much, but I do feel your pain