I am having the same experience. I just spoke to someone on the phone who said there is nothing to they can do to expedite the process. She explained that transcripts have to go through two different receiving centers before they are even noted in the system and this takes about four weeks. After the transcript is noted in the system it takes 14-20 days for it to be processed. She said there is a very high volume right now so it may even take longer. I agree, this is very frustrating especially because I had to wait 3 hours to speak to someone...