Ive been working in Psych for 3 years now. I was lucky enough to be able to open a brand new psych facility. I see this problem all the time. The techs on the hall are dealing with the patients 12 hours a day and you will barely see a nurse talk to them. Then when a problem starts with a patient they are quick to medicate them instead of talk to them. If you take the time to get to know your patients you will know what helps them calm down and this could help avoid giving medication, avoid a restraint, and therefore decrease the amount of paperwork a nurse would have to do.