how to get through to pearson vue?

[fromtheseaRN, BSN, RN]

I am extremely frustrated right now. I graduated last month and have been patiently waiting for my ATT, which all of my classmates I've spoken with have received. When I check my state's BON, it states they are waiting for me to pay pearson vue. I contacted pearson vue through livechat, email, and then finally phone. They said when I paid it (Dec. 27th), they automatically sent notification to the board, and they cannot resend notification. The board claims they never got it, and can't do anything until they receive it from them.

Any ideas? Neither party is willing to help, and I can't -and shouldn't have to- fork out another $200 to re-register and hope the info gets across this time.

[LadyinScrubs, ASN, RN]

I am extremely frustrated right now. I graduated last month and have been patiently waiting for my ATT, which all of my classmates I've spoken with have received. When I check my state's BON, it states they are waiting for me to pay pearson vue. I contacted pearson vue through livechat, email, and then finally phone. They said when I paid it (Dec. 27th), they automatically sent notification to the board, and they cannot resend notification. The board claims they never got it, and can't do anything until they receive it from them.

Any ideas? Neither party is willing to help, and I can't -and shouldn't have to- fork out another $200 to re-register and hope the info gets across this time.

Contact your credit card company. Tell them what you told us. Get the transaction code and then call Pearson. If they still say they sent the info. Call your credit card company, put a investigation on the transaction and make sure you give the info that the BON provided--that they never received the payment. Talk to your credit card company to see what they suggest you now do.

[fromtheseaRN, BSN, RN]

apparently the lady at the BON who sends authorization to pearson vue was on vacation for a few weeks! all resolved now, and scheduled for the 20th:yeah: