Case Managing/Managed Care

OKAY---here goes the venting. I got a voicemail from one of the case managers....she hollered at me because a patient who had been discharged to home, on a whim mind you, didn't get his CPM at home. She said WE said he could take one of ours...she ranted for a few minutes and told me it just wasn't acceptable. HELLO...the doctor's office called our rehab department and said THEY would arrange for a CPM to be delivered to the man's house from the company we usually use. So I'm wondering why it's my fault it didn't happen. I called the case manager back and left a message on HER voicemail tell her if she wanted to scream at someone, she should scream at the person from the doc's office. Then the doc calls me....I told her the same thing..it was HER office staff who said they would order the CPM. She told me the case manager told her that she told me that the man would be taking one of MY CPM's home. Zowie!! I told the doc that I was not obligated to take orders from a case manager. I also told her that she needed to straighten out her staff.

Sorry to vent, but I am really tired of managed care case managers treating us like dirt.