I'm a nurse program manager in a phamaceutical company. I'm training my new call centre nurses in a couple of programs that require some telehealth knowledge. Unfortunately, they have "0" experience and knowledge on the subject. I have over 10 years of experience in this and know that it is a learned skill. I would really like to get my hands on some good resources for my nurses so I could train them properly. Does anyone know of any good books and/or internet sites that I can use?