I am the Program Manager for a Hospital based Telephone Nurse Triage Service and I was wondering if there are anyother call center managers out there who have been visited by Joint Commission. If so I would really like to hear from you.
Oct 7, '00
I am a new manager for a hospital based call center with 7 RN's doing nursing triage for the general public. We are supported by hospital marketing and our system has 14 hospitals. We have not been involved with JCAHO. However, I think this may be coming as we are expanding our call center and will be taking on ER extend services as well as disease management and pre-registration. I would love to talk with you and any other call center managers about this and similar issues. EMail firstname.lastname@example.org. We are Texas based.