Quote from unbridled2
Thanks Snapper for your reply. Can you tell me more about the training, hours for the 2 weeks, benefits, etc? Also, after your interview, how long before you heard back from them? Thanks for your help.
I had worked for a call center that decided to outsource to Intellicare, so we interviewed with Intellicare, and then were told within a couple days whether or not we would be offered a job. The first 2 weeks were 40 hours during the week with day time hours, and then after that we started the shifts we would be working. The first few days mainly consisted of company info, and then going through the Telephone triage process, listening to some live calls, and learning their system. We started taking our own calls when we were comfortable, with one of the trainers on a 2 way headset, so that they could listen in and offer suggestions. When the trainers finished, we were paired up with IM buddies for the first few weeks, so that we could message any questions to them. Once you make it through the first few calls, it seems much easier. I do not use Intellicare's health insurance, so I can not tell you much about that. I do like having a 401k. It is like most other nursing jobs....every other weekend and most holidays. The weekends and holidays are the times that are the busiest. Good luck with your decision! It may sound like it could be an easy job, but it is not....you have people on the other end of the phone relying on your good advise(think new moms and elderly that have a hard time hearing you), and your supervisor wanting you to do a call quickly and with great quality. It is not a perfect job because, but then if you find one that is, please let me know!!!! Take Care!!!