How has HIPPA affected your job?

Specialties Triage

Published

Specializes in Clinical Risk Management.

With the official enactment of HIPPA regualtions, how has this affected your work in telephone triage, physician referral, & nurse advice?

It's been interesting, to say the least, to make the adjustment here. When we return calls to those who left a voice mail message, we can't give out any info other than, "this is jane doe returning a call to john doe. please call me at 555.5555"

Such fun. :stone

So, how are you all dealing with it?

0 Votes
Specializes in Clinical Risk Management.

With the official enactment of HIPPA regualtions, how has this affected your work in telephone triage, physician referral, & nurse advice?

It's been interesting, to say the least, to make the adjustment here. When we return calls to those who left a voice mail message, we can't give out any info other than, "this is jane doe returning a call to john doe. please call me at 555.5555"

Such fun. :stone

So, how are you all dealing with it?

0 Votes

I work in a Doctor's office. EVERYONE in the office is acting like it is the end of the world......I think some of it is a pain in the Glute....but I also beleive that we just have to 're-train' ourselves to do things the new way. After a while it will be habit. I feel a lot of HIPPA is things we should have been doing from the start.

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I work in a Doctor's office. EVERYONE in the office is acting like it is the end of the world......I think some of it is a pain in the Glute....but I also beleive that we just have to 're-train' ourselves to do things the new way. After a while it will be habit. I feel a lot of HIPPA is things we should have been doing from the start.

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We do the same as you when it comes to leaving a message on someones machine.

I find it gets sticky when someone other than the person you are trying to reach answers the phone. So when I call for the husband and the wife answers I cant tell her anything except for who I am. Anything more, with out verbal permission to discuss health issues with her I would be a violation of HIPPA.

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We do the same as you when it comes to leaving a message on someones machine.

I find it gets sticky when someone other than the person you are trying to reach answers the phone. So when I call for the husband and the wife answers I cant tell her anything except for who I am. Anything more, with out verbal permission to discuss health issues with her I would be a violation of HIPPA.

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I started my job after the regs went into effect and have never worked triage/advice before so it really isn't having much of an effect on me, I don't know any other way. Also, because I work Peds we don't seem to be as limited as I am hearing from others.

Parents are commenting on how nice & personal the service is now that they don't sign in on a sheet and have a seat...our reception (3 people) check them in as they come to the counter.

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I started my job after the regs went into effect and have never worked triage/advice before so it really isn't having much of an effect on me, I don't know any other way. Also, because I work Peds we don't seem to be as limited as I am hearing from others.

Parents are commenting on how nice & personal the service is now that they don't sign in on a sheet and have a seat...our reception (3 people) check them in as they come to the counter.

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Specializes in Clinical Risk Management.
Originally posted by Going80INA55

We do the same as you when it comes to leaving a message on someones machine.

I find it gets sticky when someone other than the person you are trying to reach answers the phone. So when I call for the husband and the wife answers I cant tell her anything except for who I am. Anything more, with out verbal permission to discuss health issues with her I would be a violation of HIPPA.

Ditto that! And when a caller leaves a message on our voice mail without anything other than their name & number & then when I call, I get their answering machine & can only leave MY name & number...sticky & frustrating! Talk about telephone tag!

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Specializes in Clinical Risk Management.
Originally posted by Going80INA55

We do the same as you when it comes to leaving a message on someones machine.

I find it gets sticky when someone other than the person you are trying to reach answers the phone. So when I call for the husband and the wife answers I cant tell her anything except for who I am. Anything more, with out verbal permission to discuss health issues with her I would be a violation of HIPPA.

Ditto that! And when a caller leaves a message on our voice mail without anything other than their name & number & then when I call, I get their answering machine & can only leave MY name & number...sticky & frustrating! Talk about telephone tag!

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Specializes in MS Home Health.

Royal pain in the orifice..........

renerian

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Specializes in MS Home Health.

Royal pain in the orifice..........

renerian

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