I work in a pediatric practice and our patient population is mostly inner-city.
I am orienting a RN, who is new to or staff, to phone triage and was telling him of some doosey calls we've gotten.
A common classic, Moms call in about their child having a fever of 102.3.
I ask them,"is that in his mouth, under his arm or in his bottom?"
The reply is often,"Oh,I don't have a thermometer. But he feels like 102.3."
Apparently Mom has a digital thumb.
I was wondering if anyone had some stories to share....
Sep 28, '02
And the ER is a whole other "Button" to be pushed
I used to work in the ER at our pediatric hospital. In the summer, especially when it was hot out the waiting area was always busy 24/7 but especially at night. And they would come for the most MINOR things that they coukd have waited another 9 hours until their pediatrician's office opened in the AM. What is so urgent that you need your child seen for a diaper rash (that he's had for a week and the condition is very minor) at 2:15am?!?!?!?!?!?!?!?!
Oh, did I mention we have a McDonalds in our hospital and it is open 24 hours??? So the entire west side of the city is in our waiting area, sitting with their neighbors (who are also here with their kids), eating McDonalds at 2am, watching tv like its a block party. i swear it seems like they called their friends and tell them, "Hey, lets go hang at the hospital, there air conditioning, McDonalds and tv and while we're there, little joey's had a tummy ache for the last week, I can have him checked out too." (When they call Little Joey back to be seen he's eating a big mac and fries and mcnuggets---stomach looks fine to me
Sorry. I got carried away. This probably belongs under emergency nsng thread.
But I do lot of teaching over the phone (as well as when they come into the office). Most goes in one ear and out the other (because they want a rx for everything), it does feel good when you know they have retained some of what you've said.
Last edit by KeniRN on Sep 28, '02