Stupid things that bosses have you do

caliotter3 · May 11, 2009

The sad thing about putting forth this kind of effort is that the resident or family will most likely complain anyway.

mama_d, BSN, RN · May 11, 2009

I had a patient not that long ago who I had for three shifts out of four in a row b/c no one else wanted to deal with her. I just found out she complained to my unit manager b/c I told her, when she asked what would happen if she continued to refuse treatment, that death was a possible outcome. It was the truth, and not farfetched at all; the doc told her the same thing. So I got to get a lecture on how I approach patients. I've had a whopping THREE complaints from patients or family members over five years, seems like that's a pretty good track record to me and I could have been spared the lecture. Made me want to :banghead:

texastaz · May 11, 2009

My heart goes out to you. I have yet to beable to come up with a positeve way to express to staff that perhaps I would also like that warm little kiss. It hasn't ever been about me not doing my job - but if they want more - so do I.

Pooksmom1996 · May 11, 2009

No, you are not being unreasonable. You are a professional, and should be treated as one.

Best wishes to you!

Pooksmom

oramar · May 11, 2009

Totally unreasonable request, got to be a little nuts to say that to someone.

soulofme · May 11, 2009

Give em a hershey kiss and tell them to sit on it...there, U kissed their butt....

changeofpaceRN · May 11, 2009

Whatever happened to treating everyone equally? If the care is adequate, let them complain!

Pooksmom1996 · May 12, 2009

I feel for you-I know of a situation in a LTC facility in my area where a resident's wife is always complaining about her husband's care. The worst part is, she is not only reports the real mistakes, but she also twists the truth to try to get people suspended or fired. The management takes her at her word, without even asking the staffperson if the claims are true.

Midwest4me · May 12, 2009

Give em a hershey kiss and tell them to sit on it...there, U kissed their butt....

:yeah: Now THAT is funny! Thank you--I needed that today.

3boysmom3 · May 12, 2009

I had a patient not that long ago who I had for three shifts out of four in a row b/c no one else wanted to deal with her. I just found out she complained to my unit manager b/c I told her, when she asked what would happen if she continued to refuse treatment, that death was a possible outcome. It was the truth, and not farfetched at all; the doc told her the same thing. So I got to get a lecture on how I approach patients. I've had a whopping THREE complaints from patients or family members over five years, seems like that's a pretty good track record to me and I could have been spared the lecture. Made me want to

Ain't it the truth? With HCAPS scores now, hospitals can suffer financially from Medicare if patients who are surveyed after discharge don't give glowing satisfaction scores. Wonder if that'll even amp up the "kiss up" directives!

cherrybreeze, ADN, RN · May 12, 2009

UGH, I cannot STAND attitudes like this. :angryfire I don't treat ANYONE any differently, and constantly complaining about asinine crap is going to work against you, if anything, certainly not IN your favor. GRRR. The patients that are going to get more TLC from me are the ones that obviously have very little or NO family, and haven't been well taken care of at home and NEED that little bit of extra comfort, not the other way around! Good grief.

I remember a while back we had a patient that we were told was, uh, "VIP." (we don't see that very often, I don't live in a very big city or a *famous* locale or anything like that). His family owns one of the largest companies in the area (so, they have CHING) and he's on the hospital board. (My reaction?....big flippin' hairy deal). He was also the whiniest, biggest baby I've dealt with in a LONG time. We were told to spend extra time with him, and treat him with "kid gloves." Oh, BS. You're a grown man, so suck it up, babes. Being rich and on the board gives you NO more right than anyone else to getting good care from me....you're not going to get any less, but it's not going to be more....I give the best care I can to everyone (and so do the bulk of my colleagues, for real, I work with a great team), and I can say that honestly, so what did our admin want from me/us?

In turn, NORMALLY we are not supposed to accept gifts, etc from patients, but administration approved his gifts to the staff members that took care of him, which were gift certificates to a local pub/restaurant. He gave them to quite a list of people (he had quite an extended stay), so no doubt he spent a lot of money to do that. Now, don't think I'm unappreciative of the gesture, but I also don't understand why he got away with being able to do that, when other patients would be told they can't give such gifts to staff, and normally we're told we can't accept them? If he comes back as a patient, is he REALLY going to expect better treatment since he "paid us off" last time?

Sorry to go off on the rant.......I hate this kind of thing (obviously, right?).