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Question as a new telephone triage nurse

Triage   (1,279 Views | 3 Replies)
by chriscutswood chriscutswood (New) New

120 Profile Views; 2 Posts

I have been working as a telephone triage nurse for 2 months now. I have a couple of questions.

1) How do you not follow through with what happens to the patient?

2) Are you often challenged by people at the practices you triage for?

3) Do you feel like you've been hired as a call center agent and not a nurse?

I'm struggling with this job. I've been a nurse for over 10 years now and enjoy this telephone triage nursing but I have a boss who is all business and doesn't comprehend a nurse's need to follow through and make sure her pt she spoke with was cared for. I've also been told not to leave messages with doctors but with the MA's who don't always pass the message on to the doctor. I'm afraid of my license becoming jeopardized because someone else isn't acting with the same concern for the patient that I am. I fear I'll be fired tomorrow for leaving an important message with a doctor because the MA chose not to pass it on to the doctor. The doctor needs to know because (and I'm not being dramatic) the patient could die. My boss tells me I did my part and now it's on them. I can't live with that. Any advice would be appreciated.

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ILoveHorsesRN has 31 years experience as a ADN and specializes in 25 years NICU 5 years Telephone Triage.

101 Posts; 1,259 Profile Views

I sent you a PM

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RNlove has 9 years experience and specializes in Critical Care.

17 Posts; 144 Profile Views

Hi I also wanted to get more info about being an advice nurse

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YooperQueen has 15 years experience and specializes in Traveling Med-surg- Ortho RN.

7 Posts; 131 Profile Views

Would love to know more about the same. Hopefully someone can chime in.😉

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