This question couldn't have come at a better time for me, and thank you so much Pax Ramona for that link!
The situation is, I work in a medium sized rural hospital that has a huge patient base due to sudden expantion and people moving in. Our hospital can't handle it all. Well, in order to try to make things better we suddenly and without proper training went to computers.
I am quick at computers, and was able to do my best and get things done quickly (without time to actually see or help my patients...GRRRRRRR!). Well...not all the staff is able to handle things this way...and yesterday and the day before, I had a Doc throw a chart at me, been yelled at solid when all I try to do is help, haven't been able to do my job because of all this, and have lost the trust and relationships with my Docs and patients because I can't seem to get anything done because I am busy trying to correct probelms or unprofessional behavior from staff!
My workplace is a harassment right now on every level, and although I am cool and understand that chaos is normal...well, I need to have staff that understands that as well as I do, and tries to be proactive instead of complaining and harrassing about something past! Doesn't anyone care about patient care around my place???
Harassment by patients at this time I can understand, they are getting the bare min of care due to this, and still have to pay the full cost...do I sympathize with them, and have the social skills to turn that around as quickly as I can...but staff!!!!! I shouldn't have to.
WHen that MD threw the chart at me, I asked my overrun Charge nurse (who is a dear sweet gal that never gets flustered...oh she is beyond flustered and is having physical s/sx and I am very worried about her!) who I can report that too...she had no clue...I said "THAT must be changed NOW!".
I have written a probelm/solve list today, will check it again tomorrow to make sure I am not being anywhere near unprofessional (I find a day later a good edit is good!)...and will submit it asking for a protocol and chain of command for harrassment reporting. If I don't get an answer, then I call the BON and State Labor Board!
That link will help tremendously!!!!!! Hello JAC!