Frankly, Im glad health care is moving this direction, somewhat. Yes customer service is good, and it sure would be nice to be able to go to work and not be bullied or harassed, the only thing is sometimes the patient can be put on a pedestal, where they can do no wrong which means that if there's a conflict between nurse and patient the patient wins. It would be nice if the patients could have training in how to be nice. If all people could be kind and considerate that would be great. Of course that will never happen.