I will never work with this agency again. Wow this is a long story but I'll try to summarize quickly. I just completed an assignment at DHMC. I will preface this by saying, I have worked as a staff nurse and agency nurse before but this was my first travel assignment and I have never received poor ratings regarding my nursing care...EVER.
While at this assignment, I was asked four times to extend my contract, to which I politely declined. My manager just asked me last week to renew again and when I declined she says, "Never forget us here, maybe come back in the summer."
So fast forward a week. My recruiter emails me that I received a "below standard eval". I ended up talking with Cross Country's clinical liaison arguing against what was written about me. The manager lied!! The liaison said he will get with manager to discuss the points I brought up. This occurred at 2pm.
I received a phone call from my recruiter at 445pm to "update on what's happened in the past 2 hours". (I recently interviewed for a Pediatric position and was offered the job, I was just waiting to interview with the other hospitals that called me). My recruiter tells me that she's required to send any eval to any job I've been submitted for so she sent this eval to the hospital that offered me the job and they retracted the job offer. I asked her why she would do that when the liaison was currently doing research to validate or refute the eval comments that were made. She said, "It's my job to send that eval."
My issue is, as your recruit your job is to advocate on my behalf. She has never heard a negative eval of me from any of my jobs. So you would think she would call me prior to sending that eval. In addition, why not get a rebuttal statement from me to attach to that eval or wait until the clinical liaison concluded his research? But she prematurely sent that eval. There were selfish reasons behind it. I will be following up with the Director of the company on Monday.
I have had several issues with this recruiter. She is not a nurse nor has ever been so at times, she does not understand things I tell her or things I require from a job opportunity because she's always had an office job. She is incompetent. And she forgets that taking a job away from me, loses money for Cross Country and takes away from her funds. Once this is cleared up, I will no longer work with this company and most especially this recruiter. And you'd be wise to do the same.