press gainey nursing survey

[lpnflorida]

http://www.pressganey.com/galleries/default-file/Employee_Nurse_Check-Up_10-08-08.pdf

I found it interesting, we always hear and see the results of the press gainey surveys of our patients. This is the first time I have read the results we send in regards to our work environment.

Happy Reading

[BBFRN, BSN, PhD]

Thanks for sharing that. I found it interesting that in regard to job satisfaction administrators had the highest scores, while RNs had the lowest.

[SmilingBluEyes]

Very interesting reading, thank you.

[Valerie Salva, BSN, RN]

Thanks for posting that.

[lpnflorida]

I notice at our facility they send out these surveys for us to fill out monthly. I use to think who reads them, or do they matter. I will start to fill them out now after reading the article.

[mama_d, BSN, RN]

We just had a meeting about our employee opinion survey at work...the scores have remained stagnant or declined over the last several years. Shockingly, administration has decided to implement a new model of governance whereby the floors are supposed to have a greater voice in matters. Although I can see where other areas of the hospital may just pay lip service to this, I am cautiously excited that my manager and director seem to be buying into the new model and are actively searching out our opinion on matters. I think it also helps that our manager is new to this role and was a floor nurse and charge nurse just a year ago.

It was enough to make me actually want to take a more active role in floor politics...and I'm pretty jaded and cynical when it comes to that kind of stuff.

[BBFRN, BSN, PhD]

Thing is, the research has been out there for 8 years now, that shows correlations between nurse dissatisfaction & morbidity/mortality, turnover cost, sentinel events/failure to rescue, and preventative events (MRSA transmission, hospital-acquired pneumonia, decubs, etc.) which also affect cost, morbidity & mortality, and quality of life for patients & nurses. They have also known for years that nurse-to-patient ratios are the #1 factor in decreased nurse satisfaction.

Now that Medicare is on board & threatening to deny reimbursement for some of these things- now they are starting to listen. They should have listened to the nurses in the first place, and respected what we were saying. The fact that they didn't do so sooner, has cost them & patients billions of dollars and has caused much un-needed suffering on the part of nurses and patients.

One day they may get that if they want to provide quality patient-centered care, then they should listen to the ones that are directly providing that care, and stop listening to Disney executives & assembly-line executives, when they start developing their care & staffing models.

This stuff is exactly why I want to become a nurse scientist- so we can take control of our own practice for the good of the patients, and stop letting non-nursing executives direct our path. This is why we need more PhD nurses who have worked more than a year at the bedside, and who have a grasp on the reality of what is going on, to direct common sense research that actually provides realistic care & staffing initiatives- in a timely manner.

Aiken, Clarke, Buerhaus, and Needleman must be feeling pretty vindicated right now. They have been reporting this stuff since 2000. Now, P-G is finally backing up some of their assertions. Thank gawd.