when i worked l&d, our memory boxes had a booklet that i think was called "when hello means goodbye", very nice booklet. also included were handknit booties and cap made by our volunteers, foot and handprints, photos of the baby, their hospital bands, a lock of hair if they wanted it, and lots of stuff about support groups online, and in their area, were also offered at the hospital. also had little angel pins made out of crystal and had a little poem on it, though don't remember the name of the poem.
we had social worker come to talk to the parents, also a grief counselor. we put a purple ribbon on their door so everyone knew that their was a fetal demise. we had a lot of moms later call and thank us for their boxes and the support they got. we worked in a rather small l&d, just 9 beds.
they have the booklet i mentioned on this list, it's about halfway down and it is called "when hello means goodbye". this list i found is extensive, looks like a lot of good reading.
hope this helped~