Nurses Notes: Guidelines On What Not To Chart

The significance of accurate, timely documentation by nurses and other members of staff cannot be emphasized enough. However, some types of documentation should not be entered onto the patient's medical record for various reasons. This piece contains a general list of notations that nurses should not document in the patient's chart. Nurses Safety Article

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The medical record is a permanent collection of legal documents that should supply an all-encompassing, accurate report concerning a patient's health condition. Physicians, nurses, social workers, dieticians, mid-level providers and other members of the interdisciplinary team contribute to each patient's medical record to paint a comprehensive picture of the patient's status along with any care that has been rendered. The patient's chart needs to contain enough pertinent data to enable each member of the healthcare team to render care in an integrated manner.

Most nurses have probably heard the old adage, "If it was not charted, it was not done!" However, some types of documentation should not be entered onto the patient's medical record for various reasons. Since the chart is a permanent record that is subject to entrance in court-ordered legal actions, nurses and other healthcare professionals must exercise extreme caution when documenting. The following is a very general list of the notations that nurses should not document in the chart.

Never document nursing care before it is provided

Nursing staff should never chart assessments, medication administration or treatments prior to actually completing the tasks because this may contribute to an inaccurate record filled with incorrect data. If the medical record contains nursing care that was never performed, this is fraudulent in some cases. Always remember that other clinicians may depend on correct documentation to assist in formulating decisions regarding patient care.

Do not routinely document care rendered by others

It is allowable in several instances to document care, tasks or procedures performed by another individual. However, the documentation in the medical record must clearly indicate the individual who actually rendered the care. If the house nursing supervisor applied the four point restraints, be sure to identify him/her as the person who carried out the task. But do not regularly chart actions that have been performed by other people. If a coworker or super-ordinate does something incorrectly that results in patient injury or death, you do not want culpability.

Never leave blank spaces between entries

In this day and age of prevalent electronic medical records, some facilities and healthcare settings still utilize paper charting. Nurses who still use paper and pen to chart must never leave blank spaces between entries. These unused spaces might be used by others to add questionable notations, so always be sure to draw a line across blank areas.

Do not chart that a patient is in pain unless you have intervened

No prudent nurse would even think of documenting "Patient complains of radiating chest pain," without subsequently documenting what was done about the issue. Thoroughly chart all notifications, interventions and actions taken to avoid liability.

Do not record another patient's name in the medical record

Let's assume that Mr. Wright gets into a physical altercation with his roommate, Mr. Robinson. The nurse is violating Mr. Robinson's confidentiality if she documents his name anywhere in Mr. Wright's medical record, and vise versa. To get around this issue, employ a vague description such as 'the roommate' or the 'patient in bed A.'

Whenever possible, do not document subjective descriptions

Attempt to refrain from charting subjective descriptions such as "Patient's blood pressure is really high." Obtain accurate vital sign checks, intakes and outputs, and other objectively measurable data and record this information in a timely manner.

Do not openly criticize the care that was rendered by a coworker

The medical record is a group of documents that should provide a comprehensive view of the patient's condition. Conversely, the medical record is not appropriate for criticizing care performed by other members of the healthcare team. Berating a fellow nurse, nursing assistant or technician in the nurses notes will accomplish nothing other than perhaps fuel the fire of state surveyors, malpractice attorneys and anyone who happens to read the chart at a later date.

Do not mention short-staffing in the medical record

Documenting the existence of staffing issues in the medical record rarely, if ever, helps to increase the number of staff members. On the other hand, medical malpractice lawyers love reading nurses' notes that provide details about a facility's lack of staff.

Do not make insulting references to patients while charting

Try to avoid referring to patients as 'drug seekers,' 'rude,' 'vulgar,' 'profane,' or 'crazy' when documenting. Utilize objective phrases and direct quotes whenever possible such as 'Patient states to this writer, "You are a ___ (B-Word) and I will kill you!"'

Do not ever document the existence of incident reports

Never document the preparation of an incident report in the nurses notes. The incident report is an internal document meant to facilitate improvement of systems and processes within the healthcare facility. If a nurse charts a note describing that an incident report was completed, this internal form now becomes subject to discovery by external medical malpractice lawyers if legal action were to arise at a future time.

More Tips For Charting...

 

Specializes in hospice.
betweenus64 said:
CNA's need to be reminded that they report to their nursing staff before any documentation is done or they will be let go. I would not put up with any of this one day.

You might want to reel this in just a bit. In my unit, we were expected to put vitals in the EMR before the med passed because the nurses looked them up there before passing meds. Only if something was outside normal limits were we to personally report to the nurse, and even then, it didn't have to be before we input it; we just had to make sure they knew in a timely fashion. Vitals went directly into the computer without any prior consultation, and if we weren't efficient about that, that's what we'd get in trouble for.

1 Votes
Specializes in Psych, Corrections, Med-Surg, Ambulatory.
DedHedRN said:
I work with a nurse that likes to write things such as "Pt says that Nelly RN told her last night to take 15mg of morphine and this SN informed them that its actually for 5mg" "They complained that Nelly RN was rude, and they were not happy with the care from that nurse."

I have been the recipient of this kind of charting. It infuriates me because, for one, I may have never told them to take that much morphine and have no idea why they are associating my name with saying that, and for two, there may be a lot more around the situation, maybe they are mad that they wanted ativan and the doctor couldn't prescribe it, it doesn't mean that I was rude.

So I would add to that list, Don't chart issues you didn't witness!

The whole thing you're describing is a terrible way to chart, and it should be called to the attention of whoever is responsible for this person's performance.

1 Votes

Oh yes, I do remember that. Thank you for the reminder. I worked in a place that was not like that and remembered all the wrong things. Sorry. You are correct. Thanks again.

Rose

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I was told at work today not to chart that I called the Doctor or informed the Doctor via the Logbook (Nurse to Dr. communication) about a problem with a resident. Wouldn't it look like I did not share information or follow up on an issue?

1 Votes
Specializes in Case mgmt., rehab, (CRRN), LTC & psych.
Anne36 said:

I was told at work today not to chart that I called the Doctor or informed the Doctor via the Logbook (Nurse to Dr. communication) about a problem with a resident. Wouldn't it look like I did not share information or follow up on an issue?

If you inform a doctor, the appropriate place to document this information is the nurse's notes in the patient's official medical record.

Generally speaking, log books are internal facility records that are not subject to discovery by attorneys or state surveyors. Therefore, you have no proof that you notified the doctor if you document it in the log books instead of the nurse's notes. To appropriately register a notification of a doctor, please use the nurse's notes. Anywhere else does not count!

1 Votes
Anne36 said:
I was told at work today not to chart that I called the Doctor or informed the Doctor via the Logbook (Nurse to Dr. communication) about a problem with a resident. Wouldn't it look like I did not share information or follow up on an issue?

I would chart in both places. There is a reason for the logbook; it is not meant to replace charting in the patient's chart.

1 Votes
ambitiousblonde said:
Just wondering if any fellow nurses come across documentation from CNAs on vital signs (not WNL) stating/annotated "notified xxx, RN," and they never actually informed you. How do you handle this? It seems as though my NM feels (has previously stated) I have a "strong personality" and "come across as being too harsh." I think the only way to address this situation is by asking said CNA. Any suggestions as to how you have handled this?

I have had that happen quite often. I'll look at my patient's chart, notice a vital sign is outside NL, and then notice the statement, "RN TK notified," in the comments. Uh, RN TK was not notified. I finally figured out what was happening; the techs (we don't have CNAs, the hospital trains ours) are charting vitals in the patient's rooms as they are taken. They put in that they notified me while in there and forgot to tell me when they left (why they didn't call my Vocera is beyond me). I spoke with them, letting them know that this makes it look like I didn't take action for a high BP and could cost me my job and possibly my license. I also chart "notified of patient's high BP" when I'm notified, then chart the actions I take as I take them.

1 Votes

"Regarding expletives, when quoting a patient, I always use their exact words. I don't use asterisks or blanks because the patient did not state "B- asterisk- asterisk- asterisk- asterisk." I do it for factual accuracy, although putting a swear word in a legal document makes me giggle. "

Agreed. I believe we should use their exact words. And sometimes, it does lighten the day a bit.

1 Votes
Specializes in Emergency Room.

I chart "attempted to call report." This works because if I can give a report, I will chart that I reported to whoever accepts the pt. (this is in response to a previous post about addressing this issue in the ER without throwing the floor nurse under the bus.)

1 Votes

I know exactly how I handled it and did handle it right before it stopped immediately. Now diplomacy can go a long way, and these individuals are vital in many ways; keep that in mind. However, for me, this license pays for my livelihood and provides means for my daughter to eat; I'm sure this is the case in most instances. As their immediate supervisor (you, the RN), you politely take them aside and away from other coworkers or potential distractions. What you say is only as important as how you say it to the person listening; eye contact is important. Depending on your angle, a more fluffy version of what I said initially usually works for me. When it fails, my demeanor changes as I switch into patient advocate mode—simply telling the ancillary (again alone) or explaining with certainty in your voice that what they are doing is technically illegal for one or two, potentially harmful in too many ways even to count. I can think of 10 things that can become sentinel simply from improper communication, let alone lying (falsifying legal documents). Nobody should play with your money.

1 Votes
Specializes in Case mgmt., rehab, (CRRN), LTC & psych.
twelvetreeez said:
Nobody should play with your money.

I agree. I would also venture to say that someone's playing with your money when they lie about notifying you of changes in condition or fabricating vital signs. They are potentially playing with the patient's life, too.

1 Votes
Specializes in TELE, CVU, ICU.
DedHedRN said:

I work with a nurse that likes to write things such as "Pt says that Nelly RN told her last night to take 15mg of morphine and this SN informed them that its actually for 5mg" "They complained that Nelly RN was rude, and they were not happy with the care from that nurse."

I have been the recipient of this kind of charting. It infuriates me because, for one, I may have never told them to take that much morphine and have no idea why they are associating my name with saying that, and for two, there may be a lot more around the situation, maybe they are mad that they wanted ativan and the doctor couldn't prescribe it, it doesn't mean that I was rude.

So I would add to that list, Don't chart issues you didn't witness!

I have also witnessed this. At this time, I was working in a very unhealthy work environment and didn't know it, so I said nothing. I feel this issue needs to be addressed, however. It is a form of bullying, and this nurse's behavior needs correction, or you must leave that workplace.

1 Votes