I agree with everyone's posts
I have been threatened numerous times in my career:
-one person told me that they would kill me because I wouldn't give him medical advice over the phone for a bee sting...after his tantrum, he showed up in the ER the next day.
-one person threatened that he would bash my head so hard against the wall so hard he wanted to see my brains. He was mid level Alzheimer's and he walks into a female room. That was hard, but I stood my ground and he was reoriented to his room. I had to advocate for that woman...she was scared.
I've had racial slurs spewed at me, attempts to spit on me, attempted sexual aggression...I could go on...however, whenever something was escalated, I stood my ground, and documented so well that management never had an issue for me. If I needed security, I got them...I have refused pts, and I remember a pt making an allegation against me that management knew I didn't do, I removed myself from that situation to the point that I never did anything else for her; my point was, if I harmed you, then you can't even ask for my help
; management supported me with this-they understood the point I was trying to make.
Most of the time, standing my ground has made patients and families realize they CANNOT go THERE with me.
You did great OP. Nurse on... (((HUGS)))