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My HP iPaq Died on Day 94

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by NursingAgainstdaOdds NursingAgainstdaOdds (New Member) New Member

NursingAgainstdaOdds has 2 years experience and specializes in Med-Surg/Tele, ER.

5,587 Visitors; 450 Posts

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Now I see why they have a 90 day warranty. :madface:

I did get tech support online and on the phone, they essentially won't do anything for me. (Except have ME ship it to THEM, and be charged $49 just for diagnostics!) $250 for this POS and it dies DAYS after the warranty expires? The customer service was atrocious as well. They acted like it was my fault.

FTR, I protected this thing like it's my baby. I never dropped it, sat on it, nothing. I reset it regularly. One day it just wouldn't turn on. My sister has the same one, so I'm going to try and see if maybe it could be a battery issue before I spend any more $$ on this POS.

All my software bundles are for HP, too. I'm never buying from them again.

Well, that's my input. I had to post since I informed them I would be telling everyone I know about their products and wonderful customer service. :trout:

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718 Visitors; 6 Posts

I had the same problem with my HP IPAQ. Soon after purchase, it died. I ended up purchasing another one. I'm still trying to figure out how to sync the information onto my desktop--in case I lose the data again. It took me a while to get over the loss.

Arls

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936 Visitors; 7 Posts

I have an HP Ipaq as well. So far, so good. At least I'm well past 94 days. Do I have to buy special HP software for nursing? If so, where can I buy these?

Thanks!

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718 Visitors; 6 Posts

Unfortunately there doesn't seem too much for nurses that I can find. Try PDAfornurses.com

Arls

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3 Followers; 95,906 Visitors; 36,540 Posts

Thanks for the info. Now I know which PDA not to buy. BTW, whenever I get a bad situation, I let the people responsible know that I am going to broadcast my experiences and I follow up on my promise. Likewise, I talk about good service and/or products.

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joyfulgal specializes in Med/Surg.

1,310 Visitors; 36 Posts

I am currently considering an Ipaq or Palm TX, should I forget about the Ipaq all together? I am drawn to it only for the compatibility of the Windows system b/c that is the only system I have ever used on my lap top and home pc. I have never had a hand held device so I want to be sure before investing in the $$$$. Please be honest with your opinions and feed back!

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blueinplaid has 10 years experience and specializes in ER, PICU.

1,643 Visitors; 48 Posts

I have had my HP IPAQ for two years now, and the only problem I've had has been user error where I let the battery die and lost all my software. I buy all of my medical programs from Skyscape, and kept my receipts via email so there was no problem with downloading them again. The battery life is great too, but apparently you can't NOT recharge it for like two weeks, go figure :idea: I like it because it is like a computer with a START screen and program menu. You do need an expansion card, but I've got the Tabers medical dictionary amongst other programs and there is still a ton of memory left on my memory card. I am no tech wizard, but if you have further questions, feel free to email! One other thing, I did read that the HP screen is sensitive, so I bought a rhino case right away for mine. It is a hard silver case that has I'm sure saved my pda tons of times between cutting those corners a little too tight and knocking my pocket against the table, to dropping it...

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