thetank

thetank has 23 years experience.

Latest Activity

1. New to triage and feeling incompetent!

   thetank replied to RNhuron's topic in Triage

   Don't despair, you're still a newbie. It takes a long time to settle into triage nursing. With each call you will build your knowledge base and confidence. Take notes if you need to and trust in yourself. It's a very tough job, and it takes a long ti...

2. New to triage and feeling incompetent!

   thetank replied to RNhuron's topic in Triage

   Yes, it's very different. How long have you been a triage nurse? Do you have a protocol to work from?

3. Actual job requirements of teletriage

   thetank replied to Murphree8's topic in Triage

   So true. Very very stressful.

4. help!

   thetank replied to thetank's topic in Triage

   Thanks for your reply. We've been asking for scripts to deal with rude callers, but mgmt has not responded. We've been working directly with the providers on this too. I think it might be getting a little better. My own attitude has changed as well. ...

5. Actual job requirements of teletriage

   thetank replied to Murphree8's topic in Triage

   So true. Focusing on the positive is the name of the game. I work at a large clinic for a family medicine / internal medicine / pediatrics group with 15 providers. There are four of us who work as triage RNs.

6. Actual job requirements of teletriage

   thetank replied to Murphree8's topic in Triage

   Hi there, Well, I like it when I actually get to do triage calls. I do not like it when people call us for directions to the office, to schedule office visits, to get narcotics refills, etc. I like the fast pace, I like the challenge of a difficult t...

7. help!

   thetank replied to thetank's topic in Triage

   Wow DorothyMay, transfer to the police? Nice. We are allowed to hang up on rude callers after giving them a warning too. Do you have certain scripts that you say when patients start getting rude?

8. Actual job requirements of teletriage

   thetank replied to Murphree8's topic in Triage

   I hear you Cape47 - great analogy. Yep, back to back calls are not a big deal...but having someone who has never done actual triage listen in, now that would be a challenge.

9. Actual job requirements of teletriage

   thetank replied to Murphree8's topic in Triage

   I've been an RN for 23 years, background in pediatrics, home care, family practice, internal medicine. This is my all day job, I work with 4 other telephone triage RNs in a large PCP office.

10. Medcor Telephone Triage--anyone?

    thetank replied to mrs.hmartin.rn's topic in Triage

    Any updates on this thread? What is Medcor?

11. Lifehealth

    thetank replied to Emmasmom03's topic in Triage

    How do you like it? I am not familiar with Lifehealth.

12. Providence Portland/Beaverton Tele-advice?

    thetank replied to skydancer7's topic in Triage

    Well, I have to agree with BassCatchingNurse, it all depends. Telephone triage nursing is not easy...but it might be a nice change for you. I really like it when I get actual triage calls. I really don't like it when opioid-addicted patients curse an...

13. help!

    thetank replied to thetank's topic in Triage

    Thank you for replying. Of course they are nice until they are told no, then they are evil. Yep, I hate the overly nice ones too, they are Jekyll and Hyde. We keep praying for a new manager, but she's been there 5 years, don't think she's going anywh...

14. Problems with nursing profession and why I want to quit

    thetank replied to bravewarrior1's topic in General Nursing

    You are right fibroblast.

15. Anybody here??

    thetank replied to MA Nurse's topic in Triage

    I work for a large family medicine, pediatrics, internal medicine practice. There are 5 triage nurses, and we answer for 15 providers. We're connected to a big hospital corporation, I don't work from home.