At our hospital, ward clerks transcribe doctors orders into the computer and otherwise, answer phones, transfer calls, answer patient call system, alert the nurse that patient has called, if nurse is tied up somewhere else, and generally can be a HUGE help to the nurse. They also order supplies, go for supplies,etc. If you are reliable, sharp, and detail oriented, this helps. Believe me, you will get an education about what nurses are up against. Essentially, you are there to support the staff, but not do patient care, unless you are cross-trained as CNA. There will be no end to how helpful you can be! Hope this helps. depending on the hospital, you will have more or less duties, probably more.