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Just need some more info

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by abu123 abu123, BSN, RN (New Member) New Member Nurse

abu123 has 2 years experience as a BSN, RN.

97 Profile Views; 13 Posts

What do phone triage nurses typically do? I mean I know you do triage and patients call you. But is it a difficult job? What should you prepare before working in there? What are the other things they do? Are they always on the phone and computers? Thanks!

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sirI has 30 years experience as a MSN, APRN, NP and specializes in Education, FP, LNC, Forensics, ED, OB.

14 Followers; 19 Articles; 13,071 Posts; 136,689 Profile Views

Hello abu123,

We moved your topic to the Telephone Triage Nursing forum for the best response.

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I just started as a telephone triage nurse 2 months ago. Basically I answer medical calls that the call center agents are not qualified to answer. I ask the patient a lot of questions to get an idea of what may be going on with them and then I provide teaching and advise them and I make appts. I tell them s/s to call back with or to go to the ER with. Then in the EMR I open a case (basically document) the case and send it to the provider's staff at the patient's clinic. Not too hard yet but we only have 3 clinics we're answering phone calls for so far. 

The most challenging part is making sure the patient gets taken care of by the office. I'm meeting with a lot of resistance there but hope to instigate change for the better....or die trying.

Sometimes the strength within is the small voice that says, "You got this. Just keep moving forward."

 

Edited by chriscutswood

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abu123 has 2 years experience as a BSN, RN.

13 Posts; 97 Profile Views

9 hours ago, chriscutswood said:

I just started as a telephone triage nurse 2 months ago. Basically I answer medical calls that the call center agents are not qualified to answer. I ask the patient a lot of questions to get an idea of what may be going on with them and then I provide teaching and advise them and I make appts. I tell them s/s to call back with or to go to the ER with. Then in the EMR I open a case (basically document) the case and send it to the provider's staff at the patient's clinic. Not too hard yet but we only have 3 clinics we're answering phone calls for so far. 

The most challenging part is making sure the patient gets taken care of by the office. I'm meeting with a lot of resistance there but hope to instigate change for the better....or die trying.

Sometimes the strength within is the small voice that says, "You got this. Just keep moving forward."

 

Thank you! Im trying to think if it is a good job for me. I have never tried it. At the same time I am not thr type of person who loves talking on the phone. 

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