I'm a foreign nurse recruiter and have spent $1000s on travel to 3600 market street on behalf of my applicants.
Unfortunately, I have to go there in hopes of pushing files along. I've also sent letters (with evidence) to their top executive - Dr. Phyllis Kritek - showing their mishaps as I've been extremely frustrated by their "service." Dr. Kritek seems unreachable as e-mail and mail is returned. I've called around to different places she supposedly works at... like to various schools of nursing. She's nowhere.
I received a letter from their Boards recently saying they know complaints have been made about their customer service - through government and media - and that they are striving to improve. Since that letter, I was there again... and guess what! The people who work there leave desks full of messy piles of YOUR files... and where are the CGFNS employees? They seem to be quite lax, roaming around finding other people to yap with. There's a very high turn over rate of employees. They are disorganized, impatient, and not trained. And to get anywhere on the phone is another adventure... One "customer service" employee told me that CGFNS issues visas. I didn't bother correcting him (that CGFNS issues visa screen certificates) because he hung up on me.
Since they don't have any competition in their exclusive field, we are forced to be suckers... Though BCIS's website has promulgated (several times) requests for proposals (from potential candidates) to provide these essential services.
The only good thing about the CGFNS nightmare is that it gets me more foreign nurse candidates. I tell the foreign nurses that I'll deal with the headache so they don't have to. Not that I've gotten far! They avoid me like the plague and still, it takes a lot to get them to do anything efficiently or effectively. Their mistakes can make you lose valuable time... which is quite frightening and costly. If they ever become responsible and caring people, there's going to need to be a major change from the highest end up.
Quote from wmarat
You'll laugh, but this info is on www.cgfns.org
. I've tried contacted with CEO of CGFNS and Heads of Departments and they hardly answered me. Believe me or not to contact them is to waste time.