I want her fired!!!!

[HisTreasure, BSN, RN]

If I hear that one more time I swear I am going to stop wherever I am and scream. Literally. I will stand there and scream until The People come to take me away for evaluation. :uhoh21:

I haven't worked staff at a facility for a very long time so I haven't had to deal with this issue personally in eons but it still chaps my hide every time I hear it.

Today I was supposed to meet my sister for lunch. I arrived at her facility and waited in the car at the designated spot. She didn't come down after 15 min so I called up to the unit (I used to work there). The secretary told me she said to meet her on the unit and we could eat in the staff cafeteria instead. I didn't understand why but when I went up to the floor I saw a huge semi-circle around Nursing Station B comprised of nurses, aides, administrative big-wigs, and family members of a particular resident. Particular as in picky. I hear, from the ENTRANCE of the unit the man of the family (father, uncle, whatever?) yelling "I want her fired!" He is pointing at this poor aide slinked low against the nursing station half crying, half yelling something about new bed linens. The rest of the staff, my sister included, are trying to calm down the man and his female companion, meanwhile he is still yelling "I want her fired. If this is the type of trash you hire in this facility then you should be closed down and I'm going to call State."

:nono:Oh, no, not those words. That's a bad threat.

So now this poor girl may lose her job. I don't know for sure because obviously my sis didn't get a lunch, or rather, I had to leave before I even spoke to her, so I don't know if she got a lunch or not. But she missed OUR lunch date because some layman read somewhere or heard somewhere that if you threaten to call State you can get anything you want. That is an abuse of power and it peeves me to no end. Further, I feel it is highly improper and rude that a family member can dictate who is or isn't employed at a facility.

This is not to say that she didn't deserve to be reprimanded. I don't know what she did, but I highly doubt it is worthy of being fired and even if it IS, that should be at the discretion of the facility not a family member.

WHEW! Thanks. I feel better.

[racing-mom4, BSN, RN]

WOW---I bet you or your sister didnt have an appetite after witnessing that....outrageous.

[MN BigJ]

So what did she do that was so horrible??

[CHATSDALE]

i bet this man gets his way everywhere by being LOUD AND MEAN

loud doesn't mean right but some people do this all the time and when they get their way the little light bulb goes on

'HEY THAT WORKS, I WILL DO IT NEXT TIME

[traumahawk99]

unfortunately, the hospitals are set up to solicit complaints... they are a chronic complainer's paradise. even more unfortunately, you must bend over backwards to kiss their asses after they complain, only reinforcing their behavior.

yet another reason to hate working on the floor :).

[Tweety, BSN, RN]

i bet this man gets his way everywhere by being LOUD AND MEAN

loud doesn't mean right but some people do this all the time and when they get their way the little light bulb goes on

'HEY THAT WORKS, I WILL DO IT NEXT TIME

I agree, it's a learned behavior that gets rewards. I betcha he's that way at home, and in many other instances. I betcha too he gets his way a lot of the time.

Something is in the water because I'm dealing with alot of complaints the past few days, mainly from parents of grown kids. It's frustrating. Many of them are legit complaints, but to me they are petty, like poor Johnny had to wait too long to get orange juice. Or Billy refused his bath this morning and during shift change no one would help him bathe. One mom complained because I didn't order her son a wheelchair to go home. He only needed a walker for his one broken leg, no a wheelchair. So I got him a wheelchair and she had the nerve to complain it came too soon and why are we wasting money delivering a w/c prior to him going home.

Family members are sucking the life out of me this week.

Thanks for listening.

[linzz]

I love it when families are in complete denial of the client's condition but yet seem to think we don't have a clue how to care for their loved one that they just dropped off at respite care because they can't take it anymore.

[traumahawk99]

heh. these families can drive you nuts... like the ones in absolute denial that 95 year old granny is dying, and drive you crazy picking nits over every aspect of her care.. and the poor lady doesn't even know she's on the planet.

it can burn you out how the public can be so unfathomably stupid... yet let them complain to management, and the onus is on you. management acts as though you've got all the time in the world for each individual patient.. yet no consideration about how all the patients you have add together to create a set of tasks no human being can possibly do. toss in a few ultra demanding families, and that's where the fun starts.

one of the big reasons i work at night is not to have to deal with families so much. at this point, i just don't react anymore. i simply say yes, i'll get it, and plod off to get it, whatever it is.

i don't think you can entirely blame management for this situation either. they're simply reacting to the political realities of the health care business. this is, as i've said before, one very tough business.

[Dolce, RN]

Outrageous behavior. Completely inappropriate at the nurses desk. It should have been handled in the administrator's office behind a closed door. If I had a patient's family that was that disruptive at the nurse's station you can bet your paycheck I would call security on them.

I DO NOT TOLERATE DISRUPTIVE BEHAVIOR!

[alyx]

I DO NOT TOLERATE DISRUPTIVE BEHAVIOR!

I'm a nursing student and I want to tell you all that I'm learning so much. Love that rule above. You Go Girl!

[traumahawk99]

i'll tell you what, that rule above will get you fired so fast your head will still be spinning.... at least where i've worked. sure, it would be great to tell them to jump in the lake... :)

[Nurse_Hagatha]

How awful to be singled out like that in an area for everyone to witness. Only a piece of trash would call another human being that. I am so tired of the health care community brushing behavior like this off as, "Oh his family member is ill so we have to be understanding of his behavior." People like that are most likely bullies even when their life is peachy keen. Granted, I don't know what her offense was, but it should have been handled in a more private setting and without abusive language allowed.

I am so sick of "picky" families thinking their loved one is the only one on the floor who matters. This attitude of entitlement is destroying our society. So many people think that just because they breath they deserve royal treatment.

I remember seeing an "interview on the street" related to JFK's speech, "Ask not what your country can do for you, but what you can do for your country." People basically scoffed at the sentiment and said, "America owes me." It was sad, but that is what we're dealing with these days.