Quote from TheCommuter
I work in LTC with a great deal of demented residents; in addition, I am black.
Funny, you don't type black. (Sorry, couldn't resist.)
I live in an incredibly white part of the world and coming from NYC it was a shock to me. I hear these words used by people frequently. The less racist still refer to black people as "colored." Scary stuff. That's the term I used until I was about 5, in 1958, when my folks taught me to say "negro." I was never allowed to use that other word. I was told that it was common, ignorant, and vulgar.
If the resident is refusing care by the aide I would certainly schedule someone else for this resident. If the aide is being physically abused there's no question that she should be moved.
She does need to learn, if the above isn't happening, not to be upset by demented people's statements. Demented means, well, crazy. And if you're black in, well, the world you'd better learn to deal with racist idiots before your head explodes.
Sorry, I just saw "Hotel rwanda" and can't believe Cheadle didn't get the Oscar for that. I can't believe that film didn't get anything but a nomination. That was a true hero.
Anyway. I'll shut up now. I'm only going to get myself into trouble.