Quote from amandarez
I am a first year nursing student at Virginia Commonwealth University. While we are learning about caring for our patients, we haven't heard much about caring for the needs of the families of adult patients. I have seen in my clinicals, different ways that nurses care for the families of patients - but there doesn't seem to be any agreement on how to deal with families. I am working on a project trying to put together a lists of hints and advice from other nurses on things to remember when dealing with the families of patients.
Any advice or comments from your experiences would be greatly appreciated.
1 - the family is often stressed, (this is no excuse for violent or abusive behavior) so don't take things too personally
2 - most important - YOUR PATIENTS
ARE YOUR PRIORITY - don't let needy family members deprive your patients of your time.
3 - pastoral care can sometimes be very helpful if the family is in crisis.
4 - sometimes, arranging for the family to be present during physician visits can help them to feel better, as can passing on in report what has been discussed with the family, so the education can be reinforced.. Families like to hear the same thing again and again and again by a bunch of different people - this seems to make them feel that the care is better.
Good luck on your project.