Quote from TheCommuter
With the most recent case, yes, the loved one is very new to the facility and her family suspects that her medications and updrafts aren't being administered. The patient in question is about 80 years old and three of her granddaughters are surgical nurses at local area hospitals. The grandchildren are always making sarcastic comments to me such as, "It's so nice to see you; I thought you wouldn't come back." They expect grandma to be monitored every five minutes when, in reality, she is a stable patient in a nursing home with a predictable outcome. They are always on the phone with the facility DON or ADON about different issues. They have also questioned the validity of our claims that their grandma is confused and forgetful.
there is often alot of ambivalence and anxiety when their loved one is admitted to a snf.
furthermore, there is often behavioral change by the new resident. she might be agitated, confused/disoriented, frightened.
w/o a doubt, new residents and their family members need a good month for this major transition.
allow for 'acting-out' behaviors from either or both parties.
i would ignore their comments.
if it starts to become abusive, then there is nothing wrong with reassurance of care delivered followed by assertive and polite limit-setting.
make sure your nm is aware of any untoward interactions.
i'm sure you'll handle all of it quite well, commuter.